Attracting your ideal clients can make you feel like a fish out of water. Your clients are on a journey – and that journey starts long before they know that you or your products exist. Learning how to intercept your clients at the right place, and the right time can mean the difference of being a small fish in a large pond, to make a big splash.
Together, we will map out your customer journey for effective marketing, customer retention, and create a high-level customer experience that will create raving fans and abundant referrals.
You will learn how to:
➢ Identify your ideal client – create a “buyers persona” that describes who your ideal clients are, what their buying habits may be, and how they can relate to your products and services.
➢ Create your customer journey map – learn the key elements of an effective customer journey map and go through some of the steps for developing a draft customer journey map during guided exercises.
➢ Use Customer Journey Maps – Develop a plan for getting immediate and long-term value from your Customer Journey Map inside your organization.
➢ Drive Actions with Customer Journey Maps – Explore ways to improve customer experience
You will get:
An interactive online prep-course to prepare you for your session, so you can get the most out of the experience.
A two-hour strategy session where we do a deep dive into your customer experience and create a comprehensive customer journey map you can use to start gaining, maintaining and retaining your ideal customers.
A personalized ACTION PLAN that you can implement right away that will include ideas for content, touch points, and channels to reach your ideal clients using the right messaging at the right time.
Upon purchase of this program, you will have access to my online calendar and the online prep course. You can schedule your session with me live in my office in South Portland, Maine - OR - virtually via Zoom video conference.
